Today’s economy provides some real challenges for businesses. There’s little doubt that things are tough out in the marketplace. Competitor products and services are increasingly similar, making it harder to land new customers on differentiation alone. Add to this the fact that it costs five times more to win new business than keep existing customers and you’re led to a critical realisation:
Great customer service is a key strategy to differentiate your business and retain clients
In order to not only survive but thrive businesses need to create and consistently deliver a world-class buying experience through the development of a strong service culture and supported by effective infrastructure and systems.
Think Like a Customer is a customer service training programme that covers everything you need to know to create happy, memorable and mentionable experiences for your clients that will have them returning to you time and again.
By the end of this programme attendees will learn:
This programme is ideal for:
This two-day high intensity customer service programme involves comprehensive and well-researched content, case studies and practical activities to help participants Think Like a Customer.
Watch the short video below to learn more: